Refund policy

Returns & Refunds Policy
THE BAG STORE

THE ART OF PRESERVATION.

At The Bag Store, we believe every order should arrive exactly as intended — carefully presented, securely packaged, and in impeccable condition.

Each product is thoughtfully inspected and prepared before dispatch. Should your order arrive with a manufacturing defect, visible damage, or a missing item, our Customer Care Team is committed to resolving the matter with care and efficiency.

1. Return & Exchange Eligibility

To maintain the quality and integrity of our products, returns and exchanges are accepted only when the following conditions are satisfied.

Report Within 24 Hours

Any damage, defect, or missing item must be reported within 24 hours of delivery through our official WhatsApp or email support.

Unboxing Video

For claims relating to damaged or missing items, a clear, continuous parcel-opening video is required. The recording should begin before the package is opened and clearly capture the parcel, packaging, and product.

Original Condition

The product must be unused, unworn, and in its original condition, with no scratches, creases, stains, marks, odors, or other signs of handling or use.

Complete Packaging

All original packaging and accessories must accompany the returned product, including:

Original brand tag
QR code
Dust bag
Premium magnetic box
Original hardware and accessories, where applicable

2. Non-Returnable Items

For quality-control and product-protection purposes, we are unable to accept returns or exchanges for:

Products that have been used, worn, altered, or mishandled.
Products showing scratches, marks, stains, creases, or other signs of use.
Items returned without original tags, packaging, or accessories.
Products damaged after delivery due to improper use, handling, or care.
Final-sale or clearance items.

All returned products are subject to inspection before approval.

3. Return & Exchange Process

We have designed our process to be simple, transparent, and efficient.

01 — Submit Your Request
Contact our Customer Care Team with your Order ID, reason for the request, and supporting photographs or video.

02 — Request Review
Our team will review the information and confirm whether the request meets the applicable policy requirements.

03 — Return Authorization
Once approved, you will receive the necessary return instructions.

04 — Product Inspection
Upon receipt, the product will undergo a detailed inspection to verify its condition, packaging, and accessories.

05 — Final Resolution
Following successful inspection, the approved exchange or refund will be processed.

4. Refunds

Approved refunds are processed within 3–5 business days following completion of the product inspection.

Please note:

Original shipping and delivery charges are non-refundable.
Return shipping costs are the customer's responsibility unless the product was received damaged or defective.
Refunds are processed only after the returned product has been received and approved following inspection.

5. Exchanges

Approved exchanges are subject to product availability.

Where the requested replacement is unavailable, The Bag Store may offer an alternative resolution in accordance with the applicable return and refund terms.

6. Before You Return

To help us process your request smoothly, we recommend that you:

Inspect your parcel immediately upon delivery.
Record a complete unboxing video before opening the package.
Keep all original packaging, tags, and accessories.
Contact Customer Care immediately if you identify any issue.

Failure to meet the applicable reporting or product-condition requirements may affect eligibility for a return, exchange, or refund.

7. Customer Care

At The Bag Store, our relationship with you continues beyond your purchase.

For assistance with your order, return, exchange, or refund, please contact our Customer Care Team.

Email: support@thebagstore21.com
WhatsApp: Our official customer support channel

We are committed to providing a clear, professional, and seamless experience at every stage of your purchase.

THE BAG STORE

THE ART OF PRESERVATION.

Curated with intention. Delivered with care.